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FAQs

When will my order arrive?

This depends on the product itself. Due to the nature of our business model some of our suppliers are producing the product only after we ordered it and this may take some days. So if the supplier is in located in china it could come up to 45 days until you have the product in your hands. But this is in less cases only happening.

 

What should I do when the product arrives damaged?

Plays be calm and unpack the whole product. Make detailed photos of the damage with high resolution and send them to us. We will contact asap (not later than 48 hours) and give you further instructions or ask you some more facts. In most cases we give you the signal for full refund (only if item qualifies for refund - read refund policy therefore).

 

Where can I see my order status?

Once you got the tracking number for your order you can view the order status at usps.com